Guts and All support

Questions, problems or ideas? We'd like to hear from you.

Contact

Email support@rjcapps.dev. Include your device (iPhone, iPad or Apple Watch), the app version (More, Help and about, About) and what happened. Please don't send personal health details by email.

Common questions

Where is the help?
In the app, go to More, Help and about, Help and tips.

How does sync work?
Guts and All syncs through your own iCloud account. Sign in to the same Apple Account on each device and make sure Guts and All is on under Settings, your name, iCloud, Apps Using iCloud. Changes can take a minute to show up.

How do I move to a new phone?
If iCloud sync is on, sign in to the same Apple Account and your data comes along. You can also make a backup file under More, Backup and restore.

How do I get my Supporter purchase back?
Open More, Supporter and tap Restore purchase. It uses the Apple Account you bought it with.

Can I export my data?
Yes. Backup and restore makes a full backup file, and the Doctor report can be shared as a PDF or CSV.

I forgot my PIN.
The lock is there to keep your data private, so we can't reset it for you. On the lock screen, tap "Forgot PIN?". It erases the data on that device and unlocks the app. If you saved a backup file, you can restore it afterward. If iCloud sync is on, erasing may also remove the data from your other devices, so make a backup first if you can.

About the app

Guts and All is a tracking tool. It doesn't give medical advice, diagnose or treat anything. Please talk to your care team about your health.